Terms and Conditions of Use and ReturnsRefunds are not available for products sent without an invoice. The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any. In order for the products to be returned, they should not be used, intact, the package should not be damaged, and in short, there should be no obstacle to reselling the product. Exchange products will be shipped within 1-7 business days. The returned product will be refunded within ten (10) days from the moment it reaches us. The amount of the product for your credit card payments will be refunded to your bank within 7 days after your refund request is approved. Payment at the Door For Cash and Credit Card Payments at the Door, the return period may be extended depending on the shipping company. Since the reflection of this amount on your accounts after the transfer to the bank is entirely related to the bank transaction process, Perlina Ayakkabı (www.perlinaayakkabi.com) will not be able to intervene in any possible delays. It may take an average of 2 to 3 weeks for the amount returned to your credit card to be reflected to your account by the bank.